Everyone is racing to implement AI, but very few organisations stop to ask a more important question first: what experience are we actually trying to create?

There are moments where people want speed, convenience, and frictionless service, and AI can deliver that brilliantly. But there are other moments where efficiency is the wrong thing to optimise for. When someone is vulnerable, uncertain, or navigating complexity, what they need most is empathy, presence, and human connection.

The organisations getting AI right aren’t the ones automating the fastest. They’re the ones deliberately deciding which moments should be powered by technology, and which should remain deeply human.

Most AI rollouts are designed as if everyone receiving them is equally ready. They aren't. In any organisation, people sit in five genuinely different positions when AI arrives, and understanding where each of them is starting from is the difference between adoption that actually holds and a plateau that nobody quite knows how to name.

We have left jobs, not because of the work we did, but because our leaders weren’t aligned to our values. We have left otherwise solid jobs to follow our inspirational leaders to new companies. From these journeys, we know that who we work for is just as important, if not more, than the work we do each day.

Everyone wants to know what makes good leaders tick – why are the bad leaders bad, why are the charismatic leaders inspiring and why do narcissistic leaders captivate us? However, it is rare to hear a robust discussion about what makes a follower disengaged or devoted? Find out more about the importance of followership here.

Change is hard. If nothing else, 2020 has forced us out of our comfort zones and propelled us in and out of changes in every dimension of our lives. What can we learn about ourselves and our workplaces when we reflect upon how we navigated these disruptions? Perhaps we start at the top…

A Leadership Playbook is an essential component of the employee experience, as it defines who you are as an organisation, and why you exist. It provides your people with the guard rails for how you want to operate and work. Reigniting the connection between your team and company playbook can have a significant impact on your Employee Experience and, ultimately, drive high performance.

Did you know that design-led companies have increased revenue at almost twice the rate of their industry counterparts in the last 5 years? In a McKinsey Quarterly report titled “The Business Value of Design,” it was found that 300 publicly listed companies have demonstrated a substantial increase in revenue due to their design-led initiatives. Now, this is not an easy journey, but it’s definitely worth it.