OUR BLOGS

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A black and white illustration with yellow accents, depicting two women engaging in a conversation. One woman holds a magnifying glass, while the other holds a clipboard with paperwork. There are question marks and sparkles above the woman with the clipboard, suggesting inquiry or curiosity.
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Change Management, Customer Experience, Employee Experience, Healthcare, Human Centred Design, Process Excellence, Service Design, Too Hard Basket, Transformation Mia Andrea Uy Change Management, Customer Experience, Employee Experience, Healthcare, Human Centred Design, Process Excellence, Service Design, Too Hard Basket, Transformation Mia Andrea Uy

Redesigning a Rehabilitation Space to Increase Patient Motivation

What if healthcare were driven by the patient experience instead of by policies? A Physical Rehabilitation Clinic I worked with did exactly that. In this blog, we'll explore how service design can transform healthcare experiences and outcomes for both patients and healthcare providers, all while respecting policies and ensuring quality.

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