FREE CHECKLIST FOR CARE LEADERS

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Two Brains, One AI Decision

  • The questions to ask at concept, design and adoption, in plain language

  • A way to tell whether you are solving a real problem or just keeping up

  • The one question your board is starting to ask: how do we know AI is under control here?

  • Built from a working conversation between a designer and a builder, not a sales deck

Most AI projects in aged and disability care do not fail because the technology does not work. They fail because the conversation starts with the tool instead of the problem. This is the checklist we wish every care leader had before they bought, built or rolled out anything, the exact questions to ask at each stage, written for smaller providers without a big tech team.

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You have probably seen at least one of these

These are the moments that tell us a project started in the wrong place. If any of them feel familiar, the checklist is for you.

The list

A provider arrives with a list of things to automate. Every item is clear and buildable, but none of it touches the problem they are actually living with. The list answered a question nobody asked out loud.

The band-aids

Quick wins get automated to show early value, then quietly become a tangle of disconnected fixes. The big benefit never lands, and managing all the pieces becomes its own risk.

The future state

"This is the future state, they will need to jump on board." You can feel adoption is going to be hard before it even begins, because the design never asked where people are today, or why.

What is inside

Concept

Understand the problem and the strategic outcome before reaching for a tool. Get the right people in the room.

"Are we starting with the problem, or the tool?"

Design & Build

Build is fast now, so design is where the value and the risk sit. Keep design and tech iterating in the same room.

"Are design and tech in the same room, or handing off?"

Adoption

Adoption starts at the beginning, not at handover. The people impacted lead the change, shape it and front the wins.

"Does the system support people, or just expect them to step out?"

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Who put this together

Nina Muhleisen

Founder & Principal Consultant, Three6

Nina works at the intersection of human-centred design and operational delivery, helping purpose-driven organisations close the gap between strategic intent and what actually gets delivered.

Tom Leyden

Tech Partner, RedYellowBlue

Tom builds the technology side of AI projects and has seen what separates the implementations that land from the ones that quietly become a problem. His focus is on people, process and the systems that hold it all together.