Make change feel clear, human, and achievable.
Most purpose-led teams aren’t tired because they don’t care, they’re tired because the system around them lacks clarity. Use our Service Blueprint Guide to align your people, processes, and purpose.
Is your strategy getting lost in the day-to-day?
You’ve got the ambition, but the daily reality for your team feels messy. You might be sensing a strategy-to-execution gap where your mission is bold, but your delivery feels stretched.
At Three6, we see this often in organisations where:
Leaders feel overwhelmed and unclear on the exact next steps to take.
Teams are frustrated by slow or inconsistent delivery across different programs.
Systems feel broken, and good people are getting stuck in rework or inefficiencies.
There is a sensing of misalignment that you can’t quite articulate yet.
A Whole-System Approach to Clarity
Instead of treating people, processes and purpose as separate problems, we look at how your organisation really works so that change sticks and your people feel energised, not exhausted.
A Service Blueprint is a high-level diagram that visualises the relationships between your service components such as people, infrastructure, and communication, directly tying it to your customer journey.
This guide helps you move from "messy" to "modelled" by:
Get Started: Introducing the Service Blueprint Guide
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Visualise both front-of-stage customer interactions and the backstage processes that support them. You stop solving problems in isolation and start seeing how a tweak in one department affects the workload in another, creating a sustainable pace for everyone.
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Understand the organisational mechanics behind simple user experiences to design more efficient delivery. You can move from being overwhelmed by complexity to managing it with agility, ensuring your systems support your people rather than slowing them down.
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Spot exactly where the handover between teams or systems is causing friction or rework. You remove the invisible energy leaks that frustrate your best people, allowing teams to work with more ease, momentum, and confidence.
Who this guide is for?
This toolkit is specifically designed for leaders in purpose-led, mid-sized organisations who are in motion, either experiencing or initiating meaningful change.
It is particularly helpful for:
CEOs & COOs who need to lead change with confidence and see progress they can feel.
Heads of Transformation & Enablement tasked with making complex initiatives actually stick.
Chief Strategy Officers who need to translate a high-level vision into real-world ways of working.
Chief Customer/Member Officers wanting to ensure the internal "backstage" processes aren't ruining the "frontstage" experience.
Nice to meet you. We’re Three6.
If this is your first time encountering us, welcome. We aren't your typical consultants. We work with purpose-led organisations across education, health, aged care, and government-funded sectors, places where "doing good" is the goal. We believe that change shouldn't be exhausting.
Our unique value is built on three pillars:
Whole-System Clarity: We look across your people, your purpose, and your processes. Change doesn't work if you treat them separately.
With, Not To: We design change with your people, not at them. That’s why our work sticks.
Structured but Adaptable: We bring a framework (like this guide), but we shape it to your specific context. No templates in disguise here.
We help organisations get clear, aligned, and work better together, so their people can do their best work without burning out.
Ready to stop feeling stretched and start seeing how your organisation actually works?
Get started at finding a clear pathway to scale your impact with confidence and ease. This Service Blueprint Guide is a practical first step in moving from a sense of "messy" to a model of clarity. It provides the structure you need to begin mapping the connections between your people, your services, and your processes