20/01/2018 was one of the scariest days of my life, and today… 4 years later, I can’t help but smile...

As many of our clients know, Three6 has developed our Human Centred Leadership program because we discovered, through our work in many organisations, that a human centred design mindset doesn't happen on its own.

Human-Centred Design, or HCD, is a tool that allows us to rethink the way we engage with our people – leaders, followers, teams and stakeholders.

Human-Centred Design and Continuous Improvement are a match made in heaven. How do you bring them together to really design the life cycle experience?

Your CRM should be part of every step in your end-to-end customer journey. What does a great CRM design look like? Find out here.

Designing services is complex. But there are some keys to designing ‘multi-customer’ services that you can to bring into the centre from the very beginning to make it easier.

2020 is behind us and we can begin to build our hopes and goals for 2021. We have taken the most common New Year’s resolutions to help you launch your process design for 2021!

Prioritisation is challenging because it means that you need to leave features or projects for later, but it also means that you are delivering, adding value to your customers, and keeping your stakeholders engaged and happy. Find out where to start here.

Everyone wants to know what makes good leaders tick – why are the bad leaders bad, why are the charismatic leaders inspiring and why do narcissistic leaders captivate us? However, it is rare to hear a robust discussion about what makes a follower disengaged or devoted? Find out more about the importance of followership here.

Change is hard. If nothing else, 2020 has forced us out of our comfort zones and propelled us in and out of changes in every dimension of our lives. What can we learn about ourselves and our workplaces when we reflect upon how we navigated these disruptions? Perhaps we start at the top…

Strategy is an often-overused word. Everyone has a strategy. Everyone is building their strategy and having strategy days to bring together the team to work out what are the key priorities and how they are going to achieve them. But before we start planning, we need to ensure that our strategy is taking us in the right direction. Is it really helping us to achieve our vision, and build the customer experiences that we have designed and tested?

Our EXPERIENCES are meaningful and help us deliver our PURPOSE motivating our people every day. So how do you ensure that the experiences you deliver are aligned to your purpose? You need to clearly understand the purpose that you have and what that purpose means. Read more here.

Team connection is of the utmost importance during these challenging times – and can directly impact our peoples’ wellbeing, our team engagement and our organisation’s performance. At Three6, we recognise the vital importance of structured team connection, and proactively working hard to sustain strong teamwork, diversity of thought and psychological safety. Here is how.

When we understand our end-to-end customer journeys and their true health, we can start to see where the gaps are and where we need to invest. The experiences we create are based on the services and processes that deliver them.

Hear what our employees have to say about working at Three6!!!

How many different products does your company offer to your customers? Probably more than 5? If you’re a financial institution or a government agency probably even more! And have you ever thought about the different experiences that your customers have when they access each of those products?

Imagine a world where our PROCESS & TECHNOLOGY are simple and empower our SERVICES to create a great digital delivery. When you say it out loud this sounds like a simple task however these functions operate in different areas and often, having a common goal or approach doesn’t quite happen according to plan- even with the best intentions. Why?

A team induction delivers a deeper understanding compared to a regular organisational induction as it connects new employees with their role, their team and provides the individual with a strong sense of belonging. It delivers the practical knowledge that new people need to be equipped with to do their job with zest and confidence!